Returns & Exchanges

At Silver Creek Nursery Ltd., we stand behind the quality of our plants and gardening supplies with a 30-day satisfaction guarantee. If your order arrives damaged or fails to meet expectations, we are committed to providing a fair resolution through replacement or store credit.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 30 days of receipt by emailing your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For live plants or damaged goods, please attach clear photographs showing the condition of the items and the original packaging.

• 3.
  Review and Approval

  Our nursery specialists will review your claim within 3-5 business days to determine if a return, replacement, or credit is most appropriate.

• 4.
  Resolution Delivery

  Once approved, we will ship your replacement items at no extra cost or issue a digital store credit to your account for future use.